I'm having problems accessing online bill pay with my iPhone (smartphone), I use to be able before the upgrade?

With the recent upgrade if you access GTNet using the icon on our front page it automatically forwards you to our mobile service if you are accessing GTNet with a smartphone, mobile services has some of our online banking features, but is missing bill pay, transfer to another member, etc. If you'd like to access the full version of GTNet using a smartphone please click on the link below:

https://rbserver.gtfcu.org/servlet/SLogin?template=/c/login/sloginsc.vm

Problems getting to the new GTNet login screen, try clearing your cache (internet browsing history and cookies).

How to do it in Internet Explorer:

To delete the files in the Temporary Internet Files folder yourself, follow these steps:

• Windows 7 and Windows Vista
  1. Click the Start button
     
     , click Control Panel, click Network and Internet, and then click Internet Options.
  2. Click the General tab, and then click Delete under Browsing history.
  3. Click Delete all, click Yes to confirm that you want to delete this information, and then click OK.
• Earlier versions of Windows
  1. Quit Internet Explorer and quit any instances of Windows Explorer.
  2. Click Start, click Control Panel, and then double-click Internet Options.
  3. On the General tab, click Delete Files under Temporary Internet Files.
  4. In the Delete Files dialog box, click to select the Delete all offline content check box , and then click OK.
  5. Click OK.

How to do it in Firefox:

Clear the cache

1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options.
2. Select the Advanced panel.
3. Click on the Network tab.
4. In the Offline Storage section, click Clear Now.
   
   
5. Click OK to close the Options window.

Automatically clear the cache

You can set Firefox to automatically clear the cache when Firefox closes:

1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options.
2. Select the Privacy panel.
3. In the History section, set Firefox will: to Use custom settings for history.
4. Select the check box for Clear history when Firefox closes.
5. Beside Clear history when Firefox closes, click the Settings... button. The Settings for Clearing History window will open.
6. In the Settings for Clearing History window, click the check mark box next to Cache.
   • For more information on the other options, see Clear Recent History .
7. Click OK to close the Settings for Clearing History window.
8. Click OK to close the Options window.

How to do it in Chrome:

You have full control over your browsing data. This data includes your browsing and download history, cache, cookies, passwords, and saved form data. Use the "Clear browsing data" dialog to delete all your data or just a portion of your data, collected during a specific period of time.

Delete all your data

1. Click the wrench icon on the browser toolbar.
2. Select Tools.
3. Select Clear browsing data.
4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
6. Click Clear browsing data.

How to do it in Apple Safari

Safari for Mac OS X

I'm having problems accessing online pay bills?

One of the following issues may be causing you not to access online bill pay. Please contact your local branch to see if one of these issues may be the cause:

1. The phone number (work or home) missing area code.
2. The account type coming over as a savings instead of checking. (It should always be checking).
3. Email address not being valid. The information must be submitted with This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We have seen cases where an email address will come across with a comma instead of a dot.
4. The fist name or last name field not being populated.
5. If the birth date shows the member less than 18 then the member will not be able to sign on as GTPay will not allow this.

Problems accessing e-statements, system claims an email address is needed, but one is already entered?
To enter your email address so the system recoginizes it please do the following: Go to top tab "Options" ,Select "Member Info" from the drop down menu. Enter your email address in the Email Address field and click "Change Email" then select the "Yes/Continue" button. Please contact your local branch if you experience any additional problems.

How do I import my transactions into Quicken or Money?
Quicken will only accept QFX file format. You will find the proper format by using the "Accounts" drop down menu and selecting "Download" from the options listed.

Then select the desired format.

Is GTNet easy to use?
All inquiries and transactions are made by using your mouse to point-and-click on the self-explanatory icons. You are always given an opportunity to verify any transactions you make.

When are my accounts affected?
As with Voice Response, most transactions (like transfers and check-to-self withdrawals) are "live" and are performed instantly. If a transaction is done after normal business hours, the balances are affected but the history does not show the transaction. This is called a "memo post". When we do our beginning of day processing, the transaction history will be updated. The exception to this is billpay transactions. With billpay, we process all bill payments once per business day in a single batch. If you schedule a payment with a due date of today's date and we have already processed today's batch of bill payments, the payment will not be debited until the next business day.

How much does GTNet cost?
There is no cost for accessing your accounts, performing inquiries, transfers, etc.

What is BillPay?
GTNet's online billpay allows you to pay your bills online with just a click of your mouse. This feature will let you schedule your payments in advance, so you can sit down, schedule your bill payments and you're done!

Do I connect through the Internet?
Yes! You will be connecting directly to our secure server right here at the Credit Union. You must have Netscape 4.0 or newer or Internet Explorer 4.0 or newer to use all the functions of GTNet and for security reasons we STRONGLY recommend using a version with 128-bit encryption.

What is the availability of GTNet?
Occasionally, system maintenance or technical problems result in GTNet being temporarily offline. In these instances, service is usually restored in an hour or two we hope you will try back again. Our apologies for any inconvenience this causes. See below for our current back-office processing schedule:

Back-Office Processing Schedule
Weekdays: Anytime between 7:15 PM to 8:00 PM for approximately 45 minutes
Saturday: Anytime between 2:30 PM to 3:15 PM for approximately 45 minutes
End of Month: Anytime between 7:15 PM to 4:00 AM the following morning

Is it safe to access my accounts?
Security is one of the most important features we have implemented in GTNet. We have confidence in our firewall to provide system and transaction security through password protection and high-tech encryption and digital certification software.

Will I get a receipt for transactions done online?
No, but all GTNet transactions will be itemized on your monthly statements.

When I enter my account number, do I need to enter the first 2 letters of my last name, like on GTCall (Voice Response)?
No.

What is my password?
The password that goes with your account number is the same 4-10 digit numeric password that you use for Voice Response, our telephone voice response system. If you do not have a password yet or cannot remember what it is, please read on . Establishing a password is easy. If you have not already selected a Voice Response/GTNet password or you have forgotten what it is please contact our Member Services Department at (512) 458-2558 ext. 1003 or (800) 749-9732 ext.1003.

Can my password be alphabetical?
All of our passwords at this time are only numerical. Members might believe they are alphabetical if they created their password using the letters associated with the phone keypad, but they are numerical. This is so the same password can be used for GTNet and Voice Response.

Is there any way for me to view ALL of my accounts from ONE SCREEN? I have several different account numbers on which I am a joint signer, and I would like to see all of them at once.
It is possible for you to view all of the account history/balances for all sub-accounts on which you are a joint signer under each account number at one time. For example, you can see your S8, S1, S9, & L10 at the same time. You can not see all of the accounts at one time if you have different account numbers. To view all of the accounts under each number, log in to GTNet and click on the 'Accounts' tab and select 'Balances'. If you do not currently see an account on which you are a joint signer listed, contact the Member Services Department at (512) 458-2558 ext. 1003 or (800) 749-9732 ext. 1003. You can also transfer to other accounts on which you are a joint signer. To do so, click on the 'Accounts' tab and select 'Transfer to Other Member'.

Can I control my automatic transfers between credit union accounts?
Yes. You can set up scheduled transfers by clicking on the 'Accounts' tab and selecting 'Schedule Transfer'.

I forgot to say "Logout". Will I automatically be logged out?
Yes, this is one of the built-in security features of GTNet. If you leave your computer, you will automatically be signed off after 15 minutes. Closing the browser window without clicking "Logout" terminates the session immediately.