Remote Deposit Troubleshooting
- I clicked on the Remote Deposit link on GTNet but nothing happens, or I get a black or white screen.
- I scanned a check and when I choose to print “Receipt,” it brings me back to the Enter Deposit Info page?
- How do I check the status of my deposit?
- I scanned a check but I don’t see the deposit in my account?
- I’m having a problem with my scanner, the check is not being scanned properly?
- I scanned a check, but I received an email notifying me that the check image is too small. What does that mean?
- I received an email saying my deposit rejected as Bad Image- images are too dark. How do I correct?
- Can I make a PDF file or make a copy of a check and submit through Remote deposit?
- I received an email notifying me that my deposit rejected due to the MICR is missing. What is a MICR?
- I received an email notifying me my deposit was rejected, due to the image being unacceptable.
How do I check the status of my deposit?
- In the “Enter Deposit Information,” click on “View History”
- If you do not see your deposit, the deposit was not successfully transmitted to the CU, you will need to rescan the item.
- Pending status- means the CU needs to review and approve the item
- Completed- means the CU has reviewed and approved the item and will be posted by 5:00 p.m. C.S.T. or the following business day by 9 am. It depends on what time the CU received the deposit.
- Rejected- means the CU rejected the item for a specific reason. The reason will be located under Notes.
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