Remote Deposit Troubleshooting
- I clicked on the Remote Deposit link on GTNet but nothing happens, or I get a black or white screen.
- I scanned a check and when I choose to print “Receipt,” it brings me back to the Enter Deposit Info page?
- How do I check the status of my deposit?
- I scanned a check but I don’t see the deposit in my account?
- I’m having a problem with my scanner, the check is not being scanned properly?
- I scanned a check, but I received an email notifying me that the check image is too small. What does that mean?
- I received an email saying my deposit rejected as Bad Image- images are too dark. How do I correct?
- Can I make a PDF file or make a copy of a check and submit through Remote deposit?
- I received an email notifying me that my deposit rejected due to the MICR is missing. What is a MICR?
- I received an email notifying me my deposit was rejected, due to the image being unacceptable.
I’m having a problem with my scanner, the check is not being scanned properly?
- Place a blank sheet of paper over the check when scanning. When it brings you to “Confirm Image Quality,” the check will have to occupy the entire box. If it does not and has spaces around the check, you will have to correct the image by clicking “Correct,” and with your mouse locate the four corners of the check.
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