I don't have the recommended version of either FireFox or MS InternetExplorer. Where can I get a copy?
Internet Explorer is available for download from Microsoft. FireFox is available for download from FireFox.

I get the message "There has been a problem during transit. Your browser may not be supported. Please sign on again." I have the recommended version of the browser. What's wrong?
For Internet Explorer users (most versions), verify this setting by doing the following: Go to the "View" menu and select "Internet Options". From there, click on the "Advanced" tab and scroll down until you see the section labeled, "Cookies". Make sure that either the "Accept cookies" or the "Warn before accepting cookies" option is checked. For users of Internet Explorer 5.0, verify this setting by doing the following: Go to the "Tools" menu and select "Internet Options". From there, click on the "Security" tab. You should see a list of icons (Internet, Local Intranet, Trusted Sited, Restricted Sites, etc.) Click on the "Internet" icon. Click on the "Custom Level" button. Scroll down to the section labeled, "Cookies". Ensure that the "Allow per session cookies" is enabled.

How do I enable JavaScript on my browser?
JavaScript is required to use certain functions of GTNet, such as the 'Transfer' and 'Statement' function. For Netscape users, verify this setting by doing the following: From the "Edit" menu, select "Preferences". Now, click on the "Advanced" category. On the right side of the screen, ensure that "Enable JavaScript" is checked. For Internet Explorer users (most versions), verify this setting by doing the following: From the "View" menu, select "Internet Options". Now, click on the "Security" tab. Select "Custom" and click on the "Settings" button. Scroll down to the section labeled "Java Scripting". Verify that the "Enable" option is checked. For users of Internet Explorer 5.0, verify this setting by doing the following: From the "Tool" menu, select "Internet Options". Now, select the "Security" tab. You should see a list of icons (Internet, Local Intranet, Trusted Sites, Restricted Sites, etc.) Click on the "Internet" icon. Click on the "Custom Level" button. Scroll down to the section labeled, "Java". In the ":Java Permissions" sub-heading, verify that "Disable Java" is not checked. Next, scroll down to the section labeled, "Scripting" and in the ":Active Scripting" sub-heading, verify that the option "Enable" is checked.

I subscribe to an online service and I have Microsoft IE and Firefox.
For Internet access, this is not a problem. Just access our Web site and click on GTNet! Some online services, such as America Online and AT&T Worldnet, have integrated browsers, which may not work correctly with GTNet. If the software allows you to use an external browser, we highly recommend it.

I have the next version of the browser(s). Will it still work?
GTNet was written to work with Firefox,  Netscape 4.0 or higher and Internet Explorer 4.0 or higher. The higher versions of these programs should work fine. Please let us know if you encounter problems that are related to the browser version.