Fraud Alerts and Scams
Fraud Alert: SMS and Phone Call Scams On the Rise
As we approach the holiday season, your vigilance in avoiding banking scams and protecting your financial wellbeing is critical. Please be aware of the latest scams affecting our area:
- SMS Text Message “Smishing” Scam: Fraudsters are sending SMS text messages claiming to be your financial institution, often providing a link to sign in to your account online via a bogus website. The fraudulent website captures your private information, like your online banking password or account number, and the fraudster will attempt to gain access to your accounts and deplete your funds.
- Phone call “Vishing” Scam: Similar to the Smishing, fraudsters contact people impersonating legitimate financial institutions. Typically, they will try to pry information from you or record your voice in an attempt to gain access to your account and take your money.
For Your Protection
The credit union will never contact you to ask for your online banking username or password, account number, social security number, or any other personal information.
If you think your account is compromised or you have fallen victim to one of the scams above, please contact us as soon as possible.
What We’re Doing to Protect You
In addition to our dedicated fraud monitoring team, your accounts are monitored 24/7 by state-of-the-art, secure artificial intelligence technology that picks up on unusual activity. When fraud is detected, we will contact you and take measures to urgently protect your account.
What You Can Do to Protect Yourself
- Regularly monitor your account in online or mobile banking
- Set up account alerts so you know when money is being deposited, transferred, withdrawn
- Use multi-factor authentication to get a sign-in code and add an extra layer of security
- DO NOT share your personal banking information with anyone
Subscribe to ID Shield for even more protection. Get dark web monitoring, identity restoration, SSN notifications, and more when you subscribe today.