Our Promise to You
We value our members and your feedback. In order to better serve you and address your needs, Management thoroughly reviews this information and promises to respond as soon as possible.
We encourage members to first share concerns or unresolved issues with our management team, as this is the most expediant and effective way to review and address them promptly. If you have already contacted management and feel your concern has not been fully resolved, we welcome feedback to the Supervisory Committee by writing to:
Supervisory Committee
P.O. Box 9732
Austin, TX 78766
IMPORTANT: Do not include your account number or other sensitive information in the mail. For account-specific questions, log in to Digital Banking and send a secure message.
Our Mission
To enhance the financial well-being of members while preserving the unique benefits of cooperative ownership.
