Remember, if you ever feel something is suspicious about a call or text, even if it looks like it might be from the credit union, immediately hang-up and contact our office using our official phone number: (800) 749-9732.
Fraud Alert: QR Codes and Cryptocurrency ATMs
Due to cryptocurrency’s decentralized nature, once the funds are deposited, the recipient instantly owns the cryptocurrency, and often immediately transfers the funds into an account overseas, thus making funds untraceable and recovery highly unlikely.
➢Do not send payment or follow instructions from someone you have never met (including social media) to scan a QR code and send payment via a physical cryptocurrency ATM, even if you believe you have established a relationship with the individual.
➢Do not respond to an unexpected caller, who claims to be family member / friend, a representative of a financial institution, a business, a member of law enforcement, a lottery commission, a state or federal government representative or entity requesting personal information or demands cryptocurrency as payment.
➢If you are using a cryptocurrency ATM and the ATM operator calls you to explain that your transactions are consistent with fraud and advises you to stop sending money, you should stop or cancel the transaction.
If you believe you or a member have been a victim of a cryptocurrency ATM or QR code fraud, please report to your local FBI field office. The FBI also encourages victims to report fraudulent or suspicious activities to the FBI IC3 at www.ic3.gov.
Fraud Alert: Increase in Fraud SMS Text Messages and Phone Calls
May 14, 2024
We are seeing a high number of reports from members who are receiving phone calls and text messages claiming to be from our fraud department. These calls ask for personal information such as account usernames and passwords, security codes, member account numbers, social security numbers, and other credentials.
These are not calls from the credit union. We will NEVER contact you to ask for personal identifying information. If you receive a call or text you think seems suspicious, immediately hang up and call the number on the back of your credit union debit or credit card and report it.
A call may even appear to come from the credit union, but in reality it could be a fraudster “spoofing” the credit union’s phone number. Spoofing occurs when a fraudster knowingly falsifies the Caller ID to trick you into thinking the number is familiar.
Below are tips from our fraud team to help you avoid becoming a victim of spoofing fraud:
- A legitimate financial institution will never call or text you asking you to Venmo, CashApp, Zelle, PayPal, or utilize any payment app to transfer funds.
- A legitimate financial institution will never call or text you to ask you to withdraw money to hand over for safe keeping.
- A legitimate financial institution will never call or text you to offer to send a courier to your home or request a meet-up to collect cash, merchandise, PIN, payment card or checkbook.
- A legitimate financial institution will never call or text you asking for your PIN, account login password, request you move or transfer money to another account, or to purchase products (e.g., gift cards, money orders).
Please remember, if you ever feel something is suspicious about a call or text, even if it looks like it might be from the credit union, immediately hang-up and contact our office using our official phone number: (800) 749-9732
Fraud Alert: Phone Call and Text/SMS Scams On the Rise
For Your Protection
- your online banking username or password
- account number
- social security number
- your debit or credit card numbers
What We’re Doing to Protect You
What You Can Do to Protect Yourself
• Set up account alerts so you know when money is being deposited, transferred, withdrawn
• Use multi-factor authentication to get a sign-in code and add an extra layer of security
• DO NOT share your personal banking information with anyone