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Notice to Members

Updated 3/18/2020


COVID-19 Updates

Branch & Lobby Closures

For the safety of our members, employees, and communities, all branch teller traffic will be redirected to drive-thru lanes, and all branch lobbies will be closed, effective Thursday, March 19, 2020 until further notice.    Drive-thru hours of operation will be unchanged.

Branches without drive-thru lanes will be closed until further notice, including the following:  College Station Northgate, Houston Polk, Austin Winters, San Antonio Military Drive, and San Antonio Callaghan.  To locate the nearest drive-thru, please visit our website.

We understand that you may have a need for lobby services, and we are available ‘By Appointment.’  Simply call (800) 749 -9732 or send us a message, and a representative will contact you to schedule an appointment for assistance with:

  • Safe deposit box access
  • Instant issue for debit or credit card
  • Approved loan closing (Consumer or Commercial)
  • Account fraud event requiring account transfer or closure

We encourage you to consider using our free service options, including:

  • Contact Center – (800) 749-9732, Monday- Thursday 9:00 AM to 4:00 PM, Friday 9:00 AM to 6:00 PM, Saturday 9:00 AM to 1:00 PM
  • Card Services – (800) 749 -9732, 24/7
  • Digital Banking via mobile app or online – Digital Services offer robust self-service banking at your convenience any time of day, including remote check deposit. To enroll, download the app for iOS or Android, or visit us online and click on “New User Registration”.
  • Free ATM’s at our facilities throughout Texas and at participation 7-Eleven stores.

 

Member Assistance Program

For almost 70 years, Greater Texas|Aggieland Credit Union has always stepped up to help members during times of hardship, and we are here to help during COVID-19. 

Click here for more information

 

Be on the Lookout for Scams!

Earlier this week, the Financial Crimes Enforcement Network (FinCEN) encouraged financial institutions and consumers to remain alert to fraud schemes leveraging COVID-19, including stimulus check scams, testing scams, and more. We strongly encourage our members to read the article at the link below and check in regularly to see the most up-to-date scams being used by hackers during the COVID-19 pandemic.

 

Learn More about COVID-19 Scams

 

Updates

Please see below for additional notices, cancellations, and updates regarding COVID-19:
 

With recent guidelines released from the Centers for Disease Control (CDC) regarding Coronavirus (COVID-19), Greater Texas | Aggieland Credit Union has postponed our 2020 Annual Meeting originally scheduled for March 30, 2020 out of concern for the health and welfare of our membership and communities.

As we continue monitoring the evolving global health situation, we will reschedule the 2020 Annual Meeting once federal, state, and local health officials advise it is safe to do so. We look forward to discussing your credit union’s successes, plans, and performance. 

Thank you for your patience and understanding.

Dear Member,

For the safety of our members, employees, and community and in our efforts to comply with the CDC’s request for social distancing, effective Thursday, March 19, 2020 and until further notice, we have suspended in-branch access to all of our locations. We will continue to stay close to this situation and adapt as new information becomes available.

This was a very difficult decision to make since our focus is on providing personal service to all of our members. The hope is by taking these precautions we will be able to serve our members without delay or interruption throughout this time.

If an in person meeting is necessary, please contact Fernando Arenivas at (512) 657-1289. Fernando will schedule a time to meet with you at one of our branch locations.

If you have questions regarding your account, please contact Fernando at farenivas@swbc.com or (512) 657-1289.

We do apologize for any inconvenience and thank you for your patience and understanding.

Thank you,

Joe James CFP®

Vice President, Investment Services

Greater Texas | Aggieland Investment Center

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