Exciting changes are underway here at Greater Texas|Aggieland Credit Union! We are currently in the process of upgrading our core banking system. This upgrade will allow adoption of cutting-edge technology that will provide you with a new and enhanced member experience.
While the bulk of the upgrade will take place behind the scenes, there will be times that it will affect some of the services you use. Our priority throughout this process is to limit the impact on our members. We are committed to sending out communication frequently to ensure you are informed throughout the process. We appreciate your patience while we build the Greatest Banking Experience. Ever.
From May 26 through May 29, credit union services will be unavailable due to the upgrade of our core banking system.
- Direct Deposit: Your direct deposits will process as normal. If you received a direct deposit on Friday, May 26 and did not see it post to your account, rest assured your deposit will be visible in digital banking on Tuesday, May 30.
- Debit Cards: Your Visa debit and credit card(s) will work during Downtime, as will your digital wallets. Limits apply. Please note, use of P2P services such as Venmo, CashApp, PayPal, and others in connection with your Greater Texas|Aggieland card may not work during downtime.
- ATMs: You will be able to withdraw cash from ATMs, including those at participating Stripes and 7-Eleven. ATM deposit functionality are unavailable through May 30 at 11:00 p.m.
- Transfers: Previously scheduled automatic transfers will not occur during downtime but will post after downtime.
- Personal Service: Branches, Contact Center, and Co-Op Shared Branching will be unavailable through May 29. All services, our branches, and contact center will be available Tuesday May 30.
- Digital Banking: Digital Banking (including Mobile Deposit and Bill Pay) will be down until Tuesday May 30.
- Transaction Order: In the event your transactions are out of order after Downtime, please know the sequence of your transactions will not affect your balance.
HERE ARE SOME IMPROVEMENTS YOU CAN EXPECT:
- Enhanced security
- Faster member service
- Improvements to automated payments, direct deposits and electronic loan payments
THINGS THAT WON’T CHANGE:
- No changes to online banking logins and passwords
- Your checks can still be used as normal
- No need for new debit or credit cards
- You will have one Member Number to easily manage all of your accounts at the credit union
- Account Numbers will change: no more S, I, L account code extensions
- You will be able to see all of your accounts in online banking using your Member Number
- Transaction history views will be upgraded
Below you can find a copy of all of the communication we have sent regarding the core banking system upgrade.
- Important Account Information Email (April 12, 2023)
- Important Account Information Letter (April 14, 2023)
- Shared Branch Users Letter (April 22, 2023)
- Update Your Email Postcard (April 28, 2023)
- Core Member Email - Downtime (May 12, 2023)
- Core Member Email - Digital Services (May 19, 2023)
- Core Member Letter - Downtime (May 22, 2023)
- Core Member Email - Service Update
Below you can find quick help videos to explain some of the changes coming with our core banking system upgrade.
Frequently Asked Questions
Why is my account number changing?
The account number structure changes will be a benefit to our members and align with the structure of other financial institutions. Assigning account numbers to each account allows for easier distinction between accounts and reduced confusion with the previous coding of S, I, and L types. In addition, the new account number structure allows for easier ACH processing.
What is the change to my account number?
Any account with a MICR number will remain the same. Other accounts, such as savings accounts, certificates, loans, etc. will have a unique account number. There are no longer the use of S, I, or L types for accounts.
Will my direct deposit go through as normal?
Yes, your direct deposit will credit to your account as normal. You do not need to take any action.
Will I need to update my ACH debit/credit information with my new account number?
While it is not necessary to update any information for current ACH transactions, we highly recommend updating your account number for any ACH debit or credit for future transactions. We will continue to honor existing ACH debits/credits with the previous account information. All new ACH debits/credits should be updated with the new account information.
What are some improvements I can expect to see?
Some improvements with our system upgrade is improvements in our teller transaction processing times, easier set up for direct deposits and loan payments with unique account numbers, and enhanced options for account services and business accounts.
What are some major changes I should be aware of?
There will be notable changes to account numbers with no more S, I, or L account codes or extensions. There will be changes to the accounts being combined in online banking under the main member number. This means that all accounts – including joint – will appear and be visible within online banking.
What is not changing?
Your main (oldest) member number will remain the same. In addition, online banking username and passwords will remain the same, though you’ll see the accounts appear in one login. Paper checks can still be used as normal as well as debit and credit cards.
Why will I see all my accounts in online banking under one login? Can I still use my old login?
The system upgrade will combine all accounts into one online banking profile using your oldest member number. Any previous online banking profiles will no longer be available due to all accounts being combined into one main member number, and all accounts having unique account numbers.
Will my account and financial information stay secure during the system upgrade process?
Yes, all personal, financial, and account information will remain secure.
Will my funds be safe and secure?
Yes, your funds will remain safe and secure.
Will my account number and checking number change?
Most checking and money market account number will remain the same. Other accounts, such as savings accounts, certificates, loans, etc. will have a new, nique account number. The credit union will no longer use an alphanumeric system (S, I, or L codes) to designate account types.
How will the new system upgrade benefit me as a CU member?
The Core Banking System Upgrade will allow for better technology integrations, heightened security, and faster member service.
Why are you changing the structure of my account number?
Assigning numbers to each account allows for easier distinction between accounts and reduces confusion with the previous alphanumeric coding system using S, I, and L types. In addition, the new account number structure allows for easier ACH processing, and improved teller processing times. This change will be consistent with that of other financial institutions.
Can I use my checks during the system upgrade?
Yes, paper checks can still be used as normal. Even with the new account number structure, MICR number on checking accounts will not change, thus checks are clear and normal.
Will I need to get new deposit slips?
No, all previous deposit slips will be accepted.
Do I have to order new checks?
No, new checks do not need to be ordered and checks will clear as normal.
Will I receive a new debit or credit card because of the system upgrade?
No, your cards will still work as normal.
Will the system upgrade affect my debit or credit card?
Your cards will still work as normal.
Will my Online Banking username & password change?
The system upgrade will combine all accounts into one online banking profile using your oldest member number. Any previous online banking profiles will no longer be available due to all accounts being combines into one main member number, and all accounts having unique account numbers.
How will Automatic Payments/Direct Deposit be affected by the system upgrade?
While it is not necessary to update any information for current ACH transactions, we highly recommend updating your account number for any ACH or credit for future transactions. We will continue to honor existing ACH debits/credits with the previous account information.