What is Tex Line?
Tex is a virtual phone assistant that can provide account information, facilitate different types of transactions, answer questions, help you find information and resources on our website, and much more.
Instant Information
Receive information and links instantly via text
Effortless Support
Skip the queues and delays with Tex's automated support
Account Management
Get your questions answered and transactions completed anytime, anywhere
What can Tex Line help you with?
When you call Aggieland Credit Union for assistance, Tex is available to quickly help you. And don’t fret, when it comes to more complex questions or account assistance, our Aggieland team members are ready to help!
Available Experiences
- Transactional experiences such as money transfers, balance inquiries, loan payments, and transaction history.*
- Information on applying for a loan or deposit account
- Access current deposit and loan rate information
- Branch locations and hours of operation
- Routing number
- Direction for activating a debit or credit card
*For account information and transactional experiences, you will be prompted to authenticate.
Frequently Asked Questions
What is Tex Line?
Tex is a virtual phone assistant that can help to answer questions, help you find information and resources on our website, provide account information, facilitate different types of transactions, and much more.
What questions can I ask Tex?
Tex can answer a variety of questions such as:
- Branch Locations and Hours of Operation
- Routing Number
- Loan Payments
- Access current deposit and loan rate information
- Information on applying for a loan or deposit account
- Transactional experiences such as:
- Money Transfers
- Balance Inquiries
- Loan Due Amount
- Transaction History
- Activating a debit or credit card
What does Tex not do?
Tex does not do the following:
- Provide credit card details and transactional experiences at this time
- Debit card order
- Reporting fraudulent activity
- Wire transfers
What is the benefit of using Tex?
Greater Texas|Aggieland Credit Union is leveraging technology to enhance the member experience and providing alternative options for how our members can communicate with us. Tex offers the fastest, most efficient way to get answers from us over the phone and online, as well as conduct transactions without having to speak to our Member Contact Center.
How accurate is Tex?
Tex is able to accurately respond to a variety of questions and is always learning along the way to help better serve our members’ needs.
Are the interactions with Tex secure?
All interactions with Tex are secure by using encryption technology. The software is continuously monitoring for potential security vulnerabilities.
When is Tex available?
Tex is available to our members 24 hours a day, 7 days a week, 365 days a year.
Is there a fee to use Tex?
Tex is a complimentary service offered by the credit union to enhance the member experience.
What language can Tex respond to?
Currently, Tex is only able to support English.
Can Tex assist me with opening an account?
Yes! Tex can provide links and direct you to the online membership application to become a member or open a secondary account.
Does Tex ask for any of my personal information?
Tex may ask authentication questions depending on the request received or transaction experience requested.
What if I do not want to use Tex?
If Tex is unable to answer your question, you will be given the option to speak with a member service representative. You can also ask to speak with a representative by following the prompts provided.
Can Tex help in other ways other than the phone and online?
Yes! Tex can send a variety of links via text message, too!
