Credit Card System upgrade


What Changed?

We’ve upgraded our credit card system to enhance security, improve self-service options, and streamline internal processes. This transition is designed to provide you with a smoother and more efficient credit card experience.

Key Benefits

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What You Need to Know

As part of this upgrade, you received a new credit card tied to your existing account, offering enhanced features and added security. We're committed to making this transition as smooth and seamless as possible—so you can keep using your card with confidence.

What’s Next
We’ve got you covered—here are a few quick things to take full advantage of your upgraded credit card experience:

  • Activate your new card
    • Follow the instructions that were included with your new card, or call (800) 631-3197. Your old card has been deactivated and is no longer active as of April 26.
  • Re-enroll in eStatements
    • If you previously received credit card eStatements, you'll need to re-enroll through the new card management platform in Digital Banking to continue receiving them electronically.
  • Review and update auto pay or Transfers
    • If you had automatic payments set up from another financial institution to pay your Greater Texas | Aggieland credit card balance, be sure to update them with your new card details.
    • If you previously scheduled transfers from your Greater Texas | Aggieland account to your credit card balance, you'll need to set up a new payment within the credit card management portal. To access it, log into Digital Banking and click on the "Credit Cards" link on your accounts dashboard. 
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Need Help? We're Here for You.

Give us a call at (800) 749-9732—we’re happy to help.

Ready to Activate Your New Card?

You can activate it by calling (800) 631-3197.

Frequently Asked Questions (FAQs)

You may contact us at (800) 749-9732.

Online Banking will be available throughout most of the system upgrade weekend (April 25 - 27.) Credit Card details will be fully available starting April 29. During these dates, brief periods of system unavailability may occur as we implement the upgrade. We will do our best to minimize disruption.

Typically, a conversion does not impact your credit history, as the account remains the same. However, if a new account is created and the old one is closed, it could impact your score.

Yes. The functionality will be different. You will need to log into online banking and navigate to the credit card dashboard. From there you can make your payment. This will look different. The credit card dashboard will be available starting April 29.

We will be taking the cash back you have earned from November 1, 2024 through April 26, 2025 and making that available within the new Cash Back website for you to view and redeem. You can access the cash back website through online banking and should be able to see your residual balance by mid-May.

No.

If you have elected to receive your statements electronically you will need to re-enroll in electronic statements starting April 29. You may do this through online banking.

No. You will need to re-enroll your new card into these payment wallets.

Yes. You will have the ability to customize your alerts and manage card controls within online banking through the credit card dashboard. You can begin setting this up April 29.

Yes. You need to activate your new card starting April 27. You can call (800) 631-3197 to activate.
After April 26, securely dispose of your old card by cutting it up or shredding it.
We are positioning the credit union for future growth and expansion. The conversion will allow for accelerated innovation for our card products, enhanced experiences, and transformative services and technology.

Yes. We will be mailing you a new card between April 8 and 15. Make sure to read the enclosed details that come in the card envelope. They will advise you when to activate the new card and when your current card will be deactivated.

Yes. Your credit card number will change, and you will be receiving a new card. Make sure to activate the new card starting April 27, 2025.

Your current card will remain active through April 26, 2025. After that it will be deactivated, and you will need to use your new card.

Automatic payments currently set up will not transfer over. You will need to update your payment information for recurring payments such as streaming services, utilities, and subscriptions.

After April 27th, if you send your card payment from another financial institution, make sure to update the card number and information as necessary to ensure your payment will be completed.

Your balance will transfer to the new card automatically. You will not need to make any changes.
We will be taking the cash back you have earned and make that available within the new Cash Back website for you to view and redeem. You will be able to access this through online banking. Stay tuned for additional details.

Yes. The earn percentage will remain the same.

No.
No.
Yes. You need to activate your new card starting April 27, 2025.
After April 26, 2025, securely dispose of your old card by cutting it up or shredding it.