What’s Changing?
We’re upgrading our credit card system to enhance security, improve self-service options, and streamline internal processes. This transition is designed to provide you with a smoother and more efficient credit card experience.
Key Benefits
Enhanced Self-Service Features
Improved tools for card activation, payments, alerts, and cash back management.
Faster, More Efficient Support
Our teams will be able to assist you more quickly and efficiently.
Easier Cash Back Redemption
If you have a cash back card, you’ll have more flexibility in when and how you redeem cash back.
What You Need to Know
You can expect your card to remain available for during this transition. We are working behind the scenes to ensure a seamless transition with minimal impact to you. We anticipate very little disruption during this process and will update you along the way.
Frequently Asked Questions (FAQs)
Why are you making a change to your credit card system?
We are positioning the credit union for future growth and expansion. The conversion will allow for accelerated innovation for our card products, enhanced experiences, and transformative services and technology.
Will I receive a new card?
Yes. We will be mailing you a new card between April 8 and 15. Make sure to read the enclosed details that come in the card envelope. They will advise you when to activate the new card and when your current card will be deactivated.
Will my account number change?
Yes. Your credit card number will change, and you will be receiving a new card. Make sure to activate the new card starting April 27, 2025.
Will my current card continue to work during the upgrade?
Your current card will remain active through April 26, 2025. After that it will be deactivated, and you will need to use your new card.
Will my automatic payments (subscriptions, bill payments, etc.) transfer over?
Automatic payments currently set up will not transfer over. You will need to update your payment information for recurring payments such as streaming services, utilities, and subscriptions.
What do I need to do to make sure my automatic payments to my credit card bill will continue?
After April 27th, if you send your card payment from another financial institution, make sure to update the card number and information as necessary to ensure your payment will be completed.
What happens to my outstanding balance?
Your balance will transfer to the new card automatically. You will not need to make any changes.
What will happen to my current cash back balance?
We will be taking the cash back you have earned and make that available within the new Cash Back website for you to view and redeem. You will be able to access this through online banking. Stay tuned for additional details.
Will I continue to earn 1% cash back?
Yes. The earn percentage will remain the same.
Will my interest rate (APR) change?
No.
Will my credit limit change?
No.
Do I need to activate my new card?
Yes. You need to activate your new card starting April 27, 2025.
What should I do with my old card?
After April 26, 2025, securely dispose of your old card by cutting it up or shredding it.
